1. About this policy
This Privacy Policy explains how TruWater Advisory collects, uses and protects personal information submitted through this website or provided when you contact us.
TruWater Advisory is based at #18-66, 80 Robinson Road, Singapore 068898. Questions about this policy or our handling of personal information may be sent to enquiry@truwateradvisory.com.
2. Information we collect
When you submit an enquiry, contact us, request a whitepaper, or subscribe to our updates, we may collect:
- your name
- email address
- phone number
- company name, where provided
- enquiry type
- the information included in your message
- details of specific whitepapers or research reports requested
- subscription source page, when signing up for our newsletter
We may also process limited technical information needed to operate and protect the website, such as submission timestamps and security-related request information.
3. How we use your information
We use personal information to:
- respond to your enquiry
- communicate with you about requested advisory services
- assess a potential engagement
- deliver requested sector whitepapers and market reports, and follow up regarding relevant advisory services
- send TruWater Advisory insights and market updates when you voluntarily subscribe to our newsletter
- maintain appropriate business records
- protect the website and forms from spam or misuse
- comply with applicable legal and regulatory requirements
Visitors may voluntarily provide their email address to request sector whitepapers or to receive TruWater Advisory insights and industry updates. When you request a whitepaper, your email is used to deliver the requested material, and our advisory team may follow up regarding relevant transaction or advisory services. Whitepaper requests are stored in TruWater's secure lead tracking system and do not automatically subscribe you to general newsletters or unsolicited promotional marketing unless you explicitly opt in. Subscribers can opt out or unsubscribe from newsletters at any time by contacting us at enquiry@truwateradvisory.com.
4. How information may be shared
We do not sell or rent personal information, including newsletter subscription details and whitepaper request information.
Information may be processed by trusted service providers that help us operate the website, manage communications, and respond to enquiries—including Cloudflare for website hosting and security, Resend for transactional email delivery, Google Workspace / Apps Script for secure internal lead storage, and our business-technology providers.
We may also disclose information where reasonably necessary to professional advisers, regulatory authorities or other parties to comply with legal obligations or protect our rights.
Some service providers may process information outside Singapore. Where applicable, we take reasonable steps to ensure that personal information continues to receive appropriate protection.
5. Retention and security
We retain personal information only for as long as reasonably necessary to respond to an enquiry, assess a potential engagement, maintain appropriate business records and meet legal or regulatory obligations.
If an enquiry develops into a client engagement, relevant information may be retained as part of the engagement records.
We use reasonable technical and organisational safeguards to protect personal information. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
6. Your rights and choices
Depending on the laws applicable to you, you may be entitled to request access to or correction of your personal information, withdraw consent, or request that certain information be deleted.
To make a request, contact enquiry@truwateradvisory.com. We may need to verify your identity and may retain information where required or permitted by law.
7. Cookies and analytics
The website currently does not use analytics cookies, advertising cookies or marketing pixels. No analytics or advertising cookies are introduced by the newsletter subscription feature.
Cloudflare and other essential website infrastructure may process limited technical request information to operate, secure and protect the website.
8. Updates and contact
We may update this Privacy Policy as our services, technology or legal obligations change. The latest version will be published on this page with an updated date.
Questions or privacy requests may be sent to:
TruWater Advisory
#18-66, 80 Robinson Road,
Singapore 068898
enquiry@truwateradvisory.com